General Policy

[ Template 02 ] reserves the right to change this policy without prior notice.

Returns

– Eligibility: Returns are accepted within 7 days of delivery date.

– Conditions: Items must be returned in their original box and packaging.

– Restocking Fee: All returned items will be charged a 30% restocking fee.

– Inspection: Returned items will be inspected upon receipt. The restocking fee may increase based on the condition of the returned product.

– Additional Fees: Customers are responsible for any delivery and pick-up charges associated with returns.

No Return Mattress Policy

For hygiene and safety reasons, we do not accept returns on mattresses once they have been opened or used. Please review your mattress selection carefully before purchasing. Contact our customer service team within 2 hours of receiving your order for assistance with any manufacturing defects.

Exchanges

– Eligibility: Exchanges are allowed within 7 days of delivery date.

– Conditions: Items must be exchanged in their original box and packaging.

– Restocking Fee: A 30% restocking fee will be applied to all exchanges, regardless of the items’ value.

– Additional Fees: Customers are responsible for any delivery and pick-up charges associated with exchanges.

Damaged Items

– Reporting: If the box arrives damaged, please take pictures of the box and the damage and report it to us via email on the same day.

– Inspection: Inspect all items before signing the packing slip and shipping paperwork upon delivery. Otherwise, returns or exchanges for the damages will not be approved.

– Manufacturer Guarantee: Some items may come with a 1-year manufacturing guarantee. This varies by manufacturer and is not honored by third-party retailers. Extended warranties are available to purchase on the website when you are buying the merchandise.

Refunds

– Refund Process: Refunds will be processed in the same form of payment used for the purchase. For credit card purchases, the refund will be applied to the same card; cash refunds will be issued by check within 14 business days of approval by [ Template 02 ].

– Store Credit: Customers may receive store credit instead of a refund. [ Template 02 ] does not offer or provide any store credit. 

Order Cancellations

– Cancellation Fee: If you wish to cancel your order before it has been shipped, a 30% restocking fee will be assessed.

– Custom Orders: Custom orders are non-refundable once production has started. A 30% restocking fee will be assessed if a refund is requested before production.

Contact Us

For any questions or concerns, don’t hesitate to get in touch with our customer service team:

– Phone:  509-685-1880

– Email: domainname@gmail.com  

– Business Hours: 

    Monday (Closed); Tuesday-Friday(9AM – 5PM) ; Saturday( 9AM – 3PM) ; Sunday (Closed)